The Products are delivered to the address of delivery that the Buyer specified when placing the order. Estimated Delivery time is displayed on the Site but is not guaranteed and should not be relied upon as such. The traceability of parcels may be limited in some countries. The Buyer is solely responsible for consulting the state, local tax and customs laws to determine compliance with any tax laws, customs laws and regulations applicable to the Buyer’s shipping address. Any outstanding taxes and duties would be paid by the Buyer if applicable according to the Buyer’s tax and customs residential law. Buyer hereby waives the right to claim that any tax and/or customs duties collected on any purchase are incorrect.

Dispatch Time: For pre-order sales, the dispatch time should be according to the information provided on the product page. Customers who pre-order products should expect their items to be dispatched within the specified timeframe mentioned on the product page. This timeframe may vary depending on the nature of the product or any specific production or manufacturing processes involved.

For immediate stock sales, which refers to products that are readily available for purchase, once an order is placed, the seller will aim to dispatch the item within three working days.

Shipping Time: After the order has been dispatched, the buyer will receive a shipping notification email. The shipping time refers to the estimated timeframe for the shipment to reach its destination after it has been sent out. Within 1-2 weeks after the item has been shipped, it is expected to arrive at the buyer's designated address. It's important to note that the actual arrival time may vary due to factors like the shipping method, the location of the destination, and potential customs procedures.

Upon receipt of the order, it is the Buyer’s responsibility to check the condition of the ordered product, its packaging and contents. If the Buyer notices any defects, the Buyer must follow the procedure provided by the transport service company and contact support@keyst.one regarding these defects no later than 7 days from the received date of the delivery parcel. Risk of loss and damage to the Product will transfer to the Buyer upon delivery. The Buyer is required to accept the ordered products. Occasionally, parcels are, however, returned to the Seller as undeliverable shipments. Re-dispatching the Products is possible, but the Seller reserves the right to bill the Buyer for the additional fees involved in the re-shipment of concerning Products. The Seller will not re-dispatch the order before the additional fees are paid. If the Buyer no longer wishes to have the Products reshipped, a partial refund can be claimed and such an amount refunded would be negotiated on a case-by-case basis. The Buyer acknowledges, however, that duty taxes and fees, particularly the shipping expenses, may not be refunded in such cases.